Clients & Results

• Operational Excellence

  Operational diagnostic

  +38%

  On-time delivery

  −60%

  Overdue backlog

  A large multinational had serious production and on-time delivery problems on a high-tech, low-volume, customer-critical component at a US plant. We interviewed over 40 supply chain and production people, walked the processes on the factory floor and delivered a full supply-chain diagnostic — from quotation to delivery to invoicing, including ERP configuration — plus a detailed improvement plan.

• Operational Excellence

  Operational Excellence definition and deployment

  −30%

  Inventory in year one

  €100M

  Cash freed up

  200+

  Employees trained

  A European copper processing multinational set aggressive inventory reduction targets across 16 plants. We defined the vision and plan, ran Lean awareness sessions for executives and middle managers, trained over 200 employees in Lean and Six Sigma, set up the support and governance structure, and coached teams through more than 100 Kaizen events.

• Operational Excellence

  Focused improvement projects

  −30%

  Stock and space used

  35 min

  Admin time returned to patient care, per nurse per day

  We led a team of nurses, doctors and support staff at a leading hospital to improve the children’s surgical service supply chain through a series of Kaizen events.

• Operational Excellence

  Packaged operational excellence solutions

  €900K

  Annual energy saving, 4 sites

  €1M

  Annual raw material waste saving

  A series of Energy Treasure Hunt events helped a food packaging multinational cut energy costs across four sites; Raw Materials Treasure Hunts at the same company cut materials waste. Similar events elsewhere have produced 15–30% energy cost reductions and up to 40% materials waste reduction.

• Innovation

  Building innovation capability

  Any company that wants innovation capability has to establish the right behaviours as part of its culture first. Our “BEACONS” model helps companies adopt those behaviours and create an open, challenging environment that embraces change and simplification — and gives innovative ideas the traction they need to survive contact with the organisation.

• Innovation

  Creativity facilitation

  30–40%

  Material cost saving

  A global leader in plastic materials was struggling with direct material costs — materials were 60–65% of total production cost, hurting profitability and competitiveness. Through a series of creativity events we helped them find optimal formulations for several hundred products.

• Innovation

  Product and process innovation

  We supported the R&D team at a home appliances company in developing innovative new equipment: defining the design and validation testing processes to guarantee quality and performance, and developing the customer service processes needed to support the product once it reached the market.

• Organisational Change

  Leadership engagement and coaching

  A large multinational in the energy sector wanted to deploy a group-wide Operational Performance initiative. We worked with top management in each division to assess operational maturity and readiness to change, then ran workshops to build a common language, set the vision, identify improvement levers and critical success factors, and define the roadmap.

• Organisational Change

  Organisational change planning

  We worked with a newly appointed technology director at a mid-sized construction materials company to find the root causes of poor operational performance and the missing excellence mindset, define training needs at management and operator level, deliver the training, and build the organisational structure the initiative needed to survive.

• Organisational Change

  Change acceleration

  A leading pharmaceutical company needed support at every organisational level for a new operational excellence initiative. We ran the diagnostic, defined a common message that named the issues and the future vision honestly, and built the communication strategy that kept everyone engaged with progress, results and next steps.

• Organisational Change

  Governance

  One of our consultants co-led the improvement initiative at a division of a large multinational alongside the Business Unit General Manager — putting mechanisms in place to identify opportunities, establishing KPIs and objectives, and managing a portfolio of actions with regular project reviews, methodology assurance and progress monitoring.

• Training

  What we teach

  >4.000

  Professionals trained

  29

  Countries

  Training delivery is always adapted to the needs of the audience: we use examples and exercises relevant to the participants, encourage them to bring their own projects for discussion, and modulate how deeply we cover each principle and tool. We also develop fully custom programmes.

Figures are those measured with the client at the close of the engagement.